Frequently Asked Questions
How do I register? Click on the Register tab. Read and agree to the terms and conditions then click on the big blue ‘Register’ button. On the next page, fill in all of the details and your billing information. You will also choose a username and paassword.
What is the Buyer’s Premium? The Buyer’s Premium is the percentage that every auction house charges to the buyer for their service. It’s what keeps the lights on. Our’s is 20%. The industry standard is anywhere from 15-35%.
Can I change the credit card that I have on file? Yes. This can be done in your online account at any time.
How do I place a bid? You can place a bid on an item by clicking the blue ‘bid” button or you can enter a maximum bid in the box.
Do you ship? Yes! We offer in-house shipping as a courtesy to our bidders. We usually aim to get all of the shipping out within a week, depending on how many invoices require shipping. We generally ship over 100 boxes a week, and packing them is not a fast process. If you require anything right away, we are happy to drop it off at the UPS Store for packing and shipping, they are however, significantly more expensive. A $10-20 packing/materials fee is added, depending on the amount of packing materials required. Large art boxes cost $10 for the box alone, sets of dishes require extensive packing, etc. A small 6x6x2 ships for $22.55 and fits most coins and jewelry. Once items are packed, and the boxes are weighed and measured, the card on file is charged for the cost. Unless something else is requested, we ship the least expensive way possible. Shipping on large items requiring Freight Shipping must be coordinated by the buyer. We are happy to work with whatever company you select.
Boxes with a total value over $500 will only be shipped to the billing address on file. No exceptions. Boxes with unpaid shipping charges will be held for a maximum of two weeks before the items are deemed abandoned. We will try numerous time to charge the card on file but have a very small shipping department and lack the room for storage. It is the responsibility of the buyer to ensure that their credit card on file is up to date.
What if I can’t pick up my items during the pick up window? Due to the very limited space available we charge a Holding Fee of 20$ per week, starting at 2:30 pm on the Saturday after the auction.
Is there any guarantee of authenticity or working condition? No. With almost 800 items each week, we don’t have the man power to plug in and inspect everything that closely. We do our very best to describe things accurately, but there will always be a degree of human error. We strongly encourage you to come in, plug in, and look closely at everything you are interested in. Being open Wednesday- Sunday offers the greatest opportunity to do so. If you are unable to come in, please give u a call or send us an email and we’d be happy to give you any specific feed back about any items that you’d like, but please in that instance, bid accordingly.
Why did my bid jump up higher than the ‘next required bid’? When this happens, it is because another bidder already had in a higher maximum bid. Example: The next required bid is 4$. You enter 4$, with a maximum bid of 20$. The current bid immediately jumps up to 12$. This is because another bidder had in a maximum bid of 10$, so in order to leave you as the high bidder, the software had to bid 12$ for you to be the high bidder.
How can I consign items? Consigning is easy! All of the information about consigning is listed on our consigning page.
When are consignor checks mailed? Checks are available for pick up on the Tuesday following the auction or they will be put in the mail every few weeks.
What are the bidding incitements
| Up to… | Increment |
| 10.00 | 1.00 |
| 50.00 | 2.00 |
| 100.00 | 5.00 |
| 250.00 | 10.00 |
| 1000.00 | 25.00 |
| 5000.00 | 100.00 |
| 25000.00 | 250.00 |
